Rohit
Thakur.

Founded a technology and business consultancy serving healthcare clients. Leading client engagements from discovery and scoping through experience design, development planning, SEO, deployment coordination and delivery governance.

• Building a healthcare-first digital and business consultancy.
• Structuring project scopes, delivery phases, agreements and milestone-based engagements.
• Leading client communication, requirements and design approvals.

Working on the rollout of an internal hospital management system to replace paper-led patient and scheduling workflows.

• Supporting patient and appointment workflow digitisation.
• Building operational reporting dashboards using SQL and Excel.
• Working with non-technical management to prioritise features around staff and operational impact.

Investigated a recurring supplier ticket-validation bottleneck and shipped an MVP Chrome Extension connecting supplier portals with Tiqets Backoffice.

• Automated validation of booking quantity, visit date and timeslot.
• Used root-cause analysis, competitor benchmarking and process mapping before implementation.
• Maintained operational trackers and prepared a case study with architecture and rollout roadmap.

Built backend services, REST APIs and secure authentication for a personalised content platform, contributing to reliability through debugging and performance optimisation.